Business Process Documentation & Automation Readiness
Turn the way your business works into build-ready documentation ✱
From process recording to build-ready documentation
Send us the process recording (video or audio) plus screenshots and plain-text supporting files — exports, notes, existing documentation as text. We turn that evidence into structured process steps and open questions, come back to you with the draft, and work through corrections and answers with you — then deliver your final process and solution documentation.
Recordings can be in any major European language. Deliverables are produced in English for the people who need to act on them: process owners, SMEs, business analysts, solution architects, and RPA delivery teams.
Send. Review. Receive.
Record the process
The person who actually does the work records the process once. Screenshots and plain-text supporting files are optional. Our free Recording Guide shows exactly how to make a useful recording. Then you send us the material.
Review the draft and answer the gaps
You receive the draft in review stages, with a numbered list of open questions. When the evidence cannot support a claim, we ask a question instead of inventing an answer. You correct steps, add context, and answer — we incorporate everything before moving on.
Receive the documents
You receive the finished PDD and SDD with a generated table of contents, the Gap & Question sheet, and the full working bundle.
A guided documentation workflow, not a one-shot AI draft
We work in stages so you can see, correct, and approve the process before the final documents are produced.
Process steps
The recording and supporting evidence become an ordered list of process steps for your review.
Supporting evidence
Screenshots and other files are used alongside the recording to support and clarify the process steps.
Open questions
Anything the evidence does not answer is surfaced as an open question, so it can be resolved before final documentation.
Review & correct
You review the draft process, mark corrections, add context, and answer the questions. We incorporate your input.
Approve the process
You review the remaining gaps and confirm the process is ready for final document production.
Final PDD + SDD
We produce your final Process Design Document and Solution Design Document from the approved process and deliver them to you.
What you get at the end
Deliverable 01
Process Design Document
Your final Process Design Document (PDD), delivered after you have reviewed the process and resolved the important open questions.
Deliverable 02
Solution Design Document
Your final Solution Design Document (SDD), built from the reviewed process and your chosen automation platform. Material design choices are surfaced in a Decision Register instead of being buried in prose.
Deliverable 03
Gap & Question sheet
Open questions travel with the draft throughout the work. You answer what you can, we update the related process steps, and the sheet records what was resolved and what remains open.
You also receive the full working bundle — reviewed outputs from each pass, plus the questions and their answers. It gives your team a traceable record of how the final documents were produced.
The honest part
See what is known — and what still needs an answer
If the evidence does not support something important, we surface it as an open question. You answer the question, we correct the related process step, and the review continues. Nothing important has to disappear into a polished paragraph just to make the document look complete.
Why not just upload the recording to ChatGPT? A general AI chatbot can create a draft, but you still have to manage the documentation workflow: organise the evidence, reconstruct the process, find what is missing, ask follow-up questions, check the output, and turn it into usable documents. That workflow is our service. We keep your evidence together, turn it into structured process steps, surface open questions, work through them with you, and deliver your final documents when you are satisfied. ChatGPT gives you an answer; we give you a controlled workflow for turning process evidence into approved documentation.
Your data and control
Before we process anything, you confirm that real data is masked: names, personal identifiers, bank and payment details, login credentials, and special-category data. Processing runs on EU-based infrastructure. Your data remains available until you ask us to delete it, per process or entirely.
The details — what masking covers, what survives deletion — are on the FAQ page and in the privacy notice.
Get started
Have a documentation backlog? Tell us about it.
If you have a documentation backlog, tell us what process you are working on, what files you have, and what you need the final documents for. We can help you work out whether Ballast is the right fit.